DELIVERY POLICY
24 September 2024
This Delivery Policy outlines the terms and conditions for the shipping and delivery of products purchased from Ortnix.com. By placing an order on our Website, you agree to the terms of this Delivery Policy.
Delivery Locations
We offer delivery to various locations within the UK and select international destinations. The availability of delivery options for your location will be shown at checkout.
Please note that shipping to remote or difficult-to-reach areas may incur additional charges or may not be available. We will notify you if we are unable to deliver to your location.
Delivery Methods and Times
We offer the following delivery methods:
- Standard Delivery:
Orders are typically delivered within 3-7 business days. - Express Delivery:
Available for select products and locations, with delivery within 1-2 business days.
International shipping times may vary based on the destination country. Estimated delivery times will be provided at checkout.
Please note that delivery times are estimated and not guaranteed. Delays may occur due to unforeseen circumstances, such as customs processing, public holidays, or adverse weather conditions.
Delivery Costs
Delivery costs are calculated based on the size, weight, and destination of your order. The final shipping cost will be displayed at checkout before you confirm your purchase.
- Standard Delivery: Charges vary depending on the order size and destination.
- Express Delivery: Additional charges apply for express shipping options.
Order Processing
Orders placed on our Website are typically processed within 1-2 business days. You will receive a confirmation email with your order details once processing is complete. Please ensure that all information, including your shipping address, is accurate to avoid delays in processing and delivery.
Tracking Your Order
Once your order has been shipped, we will provide a tracking number via email, allowing you to monitor the delivery status of your order. Please allow up to 24 hours for tracking information to become available.
Delivery Issues
If your order has not arrived within the estimated delivery time or if you experience any issues with delivery, please contact our customer support team as soon as possible. We will work with our courier partners to resolve the issue promptly.
- Lost or Missing Orders:
If your order is lost or missing during transit, we will initiate an investigation with the courier. If the order is confirmed as lost, we will offer a replacement or a full refund. - Damaged Products:
If your order arrives damaged, please contact us within 14 days of receipt at info@ortnix.com. We may request photos of the damaged product and packaging to process a replacement or refund.
International Shipping
For international orders, please be aware of the following:
- Customs Clearance:
Your order may be subject to customs processing in the destination country. Any customs duties, taxes, or fees are the responsibility of the customer and are not included in our shipping fees. - Extended Delivery Times:
International deliveries may take longer due to customs clearance and processing. Please consider potential delays when placing international orders.
Changes to Delivery Information
If you need to change your delivery address or any other details after placing an order, please contact us as soon as possible. We will do our best to accommodate changes, but please note that once an order has been shipped, we may be unable to modify the delivery information.
Payment Information
Please note that we do not collect any payment information directly. All payments are processed by third-party payment processors who adhere to strict security standards. Refer to the privacy policy of the respective payment provider for more information on their data processing practices.
Contact Information
If you have any questions regarding these terms and conditions, please contact us at:
DORFEX LTD
Registered Office: 85 Great Portland Street, First Floor, London, England, W1W 7LT
Email: info@ortnix.com
By placing an order on Ortnix.com, you acknowledge that you have read, understood, and agreed to this Delivery Policy.
